refund-policy

Return Policy

Returns

At AXYLEX, customer satisfaction is our priority.

If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund or exchange.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase is required.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the item
  • A brief description of the issue

We will gladly provide a replacement or full refund when applicable.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item is defective
  • The item arrived damaged
  • We shipped the wrong item

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Exchanges

We accept exchanges for eligible items within 30 days of delivery.

Contact Information

For return requests or questions, please contact us:

AXYLEX

Email: contactaxylex@gmail.com

Website: https://axylex.com